A Sustainable Model for ICT Capacity Building in Developing Countries

System administrators are often asked to apply their professional expertise in unusual situations, or under tight resource constraints. What happens, though, when the “situation” is a foreign country with only basic technical infrastructure, and the task is to build systems which are able to survive and grow in these over-constrained environments? In this paper we report on our experiences in two very different countries – Cuba and Ethiopia – where we ran a number of ICT projects.